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店頭禮儀（下）

Author 中國生產力中心
Publisher 愛播聽書FM /中國生產力中心/愛播聽書
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Released
2017/08/10
Language
Traditional Chinese
File format
EPUB Reflowable (71MB), fit in all devices and Pubook
Pages
2
ID
103713
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Offer DRM free license
No
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21世紀已經進入顧客滿意的時代，所有的顧客對於第一線服務人員的要求品質愈來愈高，因此，本書重點由正確良好的接待禮儀、應對技巧到商品服務，包括完美的顧客抱怨處理，及教導服務人員自主管理。以贏得顧客信任，提升第一線服務人員的工作價值觀。並塑造專業形象，發揮人員的自主性管理。

適用對象：企業中直接與顧客面對面的人員、服務業的店頭服務人員。
3-顧客應對技巧
4-顧客抱怨處理
5-服務人員的自我管理

Details

Released
2017/08/10
Language
Traditional Chinese
File format
EPUB: Fit in all devices
ID
103713
Provide Adobe DRM
Provide EPUB
Offer DRM free license
No
Text-to-Speech
Text-to-Speech is available for EPUB / Text-to-Speech is not available for PDF

Buy products firstAnd download app to watch

Details
　　

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